Process Overview
- Kickoff Call
- Review Project Requirements
- Review client environment details
- AIS support process and contacts
- Recurring tickets, follow up expectations
- Reporting, notification, and renewal process
- Gather Information
- Make any adjustments to the VoIP Routes
- Confirm final VoIP routes and feature list
- Port Request
- Customer provides letter of authorization and most recent bill
- AIS submits these documents to initiate the port request
- Configuration
- AIS spins up the initial backend of AWS, Twilio, and PBX.
- AIS configures phone numbers, extensions, routes, etc
- AIS unboxes and completes initial setup of the phones
- AIS tests the configurations with the new phones
- AIS implements and special or advanced features
- Port
- AIS will receive the port date from the carrier and notify the customer
- This typically is provided by the carrier 1-2 weeks after the initial port request, although it can take up to 4 weeks
- The port date provided is typically a few days to 1 week away from when notification is received
- On port date, phones will not be available for a brief time while the port takes place. This is often between 8-10am. The outage can be anywhere from 30 minutes to a couple hours.
- Once ported, the new phones will work. If there is enough ethernet ports by each desk, the phones can be setup next to the existing phones.
- If the office is local, AIS will have a tech onsite to assist during the port and ensure users are working properly after the port is complete.
- AIS will get a notification from Twilio once the port is successfully completed.
- Project Closure
- An AIS Project Manager will conduct a project closure call to formally close out the project.