Process Overview

  1. Kickoff Call
    • Review Project Requirements
    • Review client environment details
    • AIS support process and contacts
    • Recurring tickets, follow up expectations
    • Reporting, notification, and renewal process
  2. Gather Information
    • Make any adjustments to the VoIP Routes
    • Confirm final VoIP routes and feature list
  3. Port Request
    • Customer provides letter of authorization and most recent bill
    • AIS submits these documents to initiate the port request
  4. Configuration
    • AIS spins up the initial backend of AWS, Twilio, and PBX.
    • AIS configures phone numbers, extensions, routes, etc
    • AIS unboxes and completes initial setup of the phones
    • AIS tests the configurations with the new phones
    • AIS implements and special or advanced features
  5. Port
    • AIS will receive the port date from the carrier and notify the customer
    • This typically is provided by the carrier 1-2 weeks after the initial port request, although it can take up to 4 weeks
    • The port date provided is typically a few days to 1 week away from when notification is received
    • On port date, phones will not be available for a brief time while the port takes place. This is often between 8-10am. The outage can be anywhere from 30 minutes to a couple hours.
    • Once ported, the new phones will work. If there is enough ethernet ports by each desk, the phones can be setup next to the existing phones.
    • If the office is local, AIS will have a tech onsite to assist during the port and ensure users are working properly after the port is complete.
    • AIS will get a notification from Twilio once the port is successfully completed.
  6. Project Closure
    • An AIS Project Manager will conduct a project closure call to formally close out the project.