Process Overview

1. Kickoff Call
   • Review Project Requirements
   • Review client environment details
   • AIS support process and contacts
   • Recurring tickets, follow up expectations
   • Reporting, notification, and renewal process
2. Gather Information
   • Make any adjustments to the VoIP Routes
   • Confirm final VoIP routes and feature list
3. Port Request
   • Customer provides letter of authorization and most recent bill
   • AIS submits these documents to initiate the port request
4. Configuration
   • AIS spins up the initial backend of AWS, Twilio, and PBX.
   • AIS configures phone numbers, extensions, routes, etc
   • AIS unboxes and completes initial setup of the phones
   • AIS tests the configurations with the new phones
   • AIS implements and special or advanced features
5. Port
   • AIS will receive the port date from the carrier and notify the customer
   • This typically is provided by the carrier 1-2 weeks after the initial port request, although it can take up to 4 weeks
   • The port date provided is typically a few days to 1 week away from when notification is received
   • On port date, phones will not be available for a brief time while the port takes place. This is often between 8-10am. The outage can be anywhere from 30 minutes to a couple hours.
   • Once ported, the new phones will work. If there is enough ethernet ports by each desk, the phones can be setup next to the existing phones.
   • If the office is local, AIS will have a tech onsite to assist during the port and ensure users are working properly after the port is complete.
   • AIS will get a notification from Twilio once the port is successfully completed.
6. Project Closure
   • An AIS Project Manager will conduct a project closure call to formally close out the project.