Process Overview

  1. Kickoff Call
  • Review Project Requirements
  • Review client environment details
  • AIS support process and contacts
  • Recurring tickets, follow up expectations
  • Reporting, notification, and renewal process
  1. Gather Information
  • Make any adjustments to the VoIP Routes
  • Confirm final VoIP routes and feature list
  1. Port Request
  • Customer provides letter of authorization and most recent bill
  • AIS submits these documents to initiate the port request
  1. Configuration
  • AIS spins up the initial backend of AWS, Twilio, and PBX.
  • AIS configures phone numbers, extensions, routes, etc
  • AIS unboxes and completes initial setup of the phones
  • AIS tests the configurations with the new phones
  • AIS implements and special or advanced features
  1. Port
  • AIS will receive the port date from the carrier and notify the customer
  • This typically is provided by the carrier 1-2 weeks after the initial port request, although it can take up to 4 weeks
  • The port date provided is typically a few days to 1 week away from when notification is received
  • On port date, phones will not be available for a brief time while the port takes place. This is often between 8-10am. The outage can be anywhere from 30 minutes to a couple hours.
  • Once ported, the new phones will work. If there is enough ethernet ports by each desk, the phones can be setup next to the existing phones.
  • If the office is local, AIS will have a tech onsite to assist during the port and ensure users are working properly after the port is complete.
  • AIS will get a notification from Twilio once the port is successfully completed.
  1. Project Closure
  • An AIS Project Manager will conduct a project closure call to formally close out the project.