Process Overview

1. Kickoff Call

• Review Project Requirements
• Review client environment details
• AIS support process and contacts
• Recurring tickets, follow up expectations
• Reporting, notification, and renewal process

2. Gather Information

• Make any adjustments to the VoIP Routes
• Confirm final VoIP routes and feature list

3. Port Request

• Customer provides letter of authorization and most recent bill
• AIS submits these documents to initiate the port request

4. Configuration

• AIS spins up the initial backend of AWS, Twilio, and PBX.
• AIS configures phone numbers, extensions, routes, etc
• AIS unboxes and completes initial setup of the phones
• AIS tests the configurations with the new phones
• AIS implements and special or advanced features

5. Port

• AIS will receive the port date from the carrier and notify the customer
• This typically is provided by the carrier 1-2 weeks after the initial port request, although it can take up to 4 weeks
• The port date provided is typically a few days to 1 week away from when notification is received
• On port date, phones will not be available for a brief time while the port takes place. This is often between 8-10am. The outage can be anywhere from 30 minutes to a couple hours.
• Once ported, the new phones will work. If there is enough ethernet ports by each desk, the phones can be setup next to the existing phones.
• If the office is local, AIS will have a tech onsite to assist during the port and ensure users are working properly after the port is complete.
• AIS will get a notification from Twilio once the port is successfully completed.

6. Project Closure

• An AIS Project Manager will conduct a project closure call to formally close out the project.