Billing Portal

The AIS Client Portal allows Administrators to view and manage payment and services tied to their AIS Managed VoIP and other AIS Services. This section covers the overview of your AIS VoIP Services.

The AIS VoIP tab lets you access and configure your services, how to change it, how much it costs, your Billing Cycle and your Next Billing Date.

Billing - Service Plan

  • Log In to your AIS Account. You need to have an Admin / Billing admin account to access the Billing tab.
  • On the Admin portal, click the Billing tab. Service Plan section is displayed by default.
  • On the Service Plan page you will have access to these information:
Service Plan

Shows the plan your account is subscribed to. Click Change button to open a window with a link to the Plans and Pricing page. To proceed with changing your plan, Contact AIS Support:

Billing Plan

Shows your account’s monthly Subscription fee.

The Billing Plan does not include the additional services such as additional numbers and lines. To learn how to view your Monthly Billing Statement, go to View Billing History.

Billing Cycle

Shows the interval of time during which bills are prepared for the services consumed on your account.

The Change Billing Cycle button is visible if your account is currently set-up on a monthly billing cycle. If you want to switch from Annual Subscription to Monthly Subscription, Contact AIS Support

Billing History

Click View button to view the list of your Billing Transactions and Billing Statements. For more information, go to View Billing History.

Account Credit

If you downgrade your account at the middle of your Billing Cycle, the remaining funds will be added to your Account Credits, instead of a refund.

Next Billing Date

Shows the date when AIS receives the payment from your account.

Additional Services

Lists the services not included in your base plan that you have added to your AIS Account. For more information, go to Billing - View add-on services to your Service Plan.

Cancel Service Plan

Provides you the contact information to proceed with cancelling your Service Plan and what to expect after your account is cancelled.